Billing and Collection Policy
Our goal is to provide you with high-quality, efficient care. There are many details involved in the process of payment for the services that you receive. In order for this process to flow smoothly it is important to get the proper information from you prior to billing.
At scheduling and registration you will need to provide:
Your personal insurance card, verification of your address, date of birth and current phone number. We have installed an insurance card scanning system to improve this process. At each appointment, our reception or registration team will ask to see your insurance card or verify the information we have in the system. Please have your current insurance information at each visit to avoid possibly needing to reschedule your visit.
Your subscriber information. If you receive health benefits through a spouse, partner, or parent, you are receiving benefits through a subscriber. On each claim, your insurance company requires the following information about the subscriber: date of birth, full name, and your relationship to them.
Copay. It is our responsibility to your insurance company to collect any copay amounts at the time of visit. Please have your payment at each visit to avoid possibly needing to reschedule your visit.
Previous Balance and Deductible. Due to the high cost of billing, we will request that you pay any balance due at the time of service.
Self-Pay Accounts. If we do not participate with your insurance carrier, we will give you a 15% discount on your bill and collect your balance at check out. We will provide you with a form for you to submit to your insurance carrier for them to pay you directly. You should submit the copy of your office bill with a claim form to the billing address on the back of your insurance card.
Credit/debit cards- We accept Master Charge, Visa, Discover
and debit cards.
No Show/Cancellation Policy: We ask that you kindly provide 24 hours notice if you need to cancel or reschedule an appointment so that we may offer your time slot to another patient that needs to be seen. The current fee for missed appointments is $25 (regular appointment) and $50 (physical appointments, pap smears, procedures, etc.).
You will receive a statement for current services each month. We recommend that you maintain a record of your health care by following the Explanation of Benefits that is sent to you by your insurance company. The Explanation of Benefits identifies the financial responsibility of the insurance plan, any negotiated discounts between our facility and the insurance company, and remaining balances that you owe.
Unless specifically requested, all payments are applied to the oldest invoices first. This is done in order to avoid any collections activity. You can request payment on a specific invoice.
It is the patient's responsibility to understand his/her health plans benefits. We recommend that you contact your insurance company prior to receiving any services in order to verify your level of coverage.
Amounts billed to the patient are expected to be paid within 30 days. If additional payment options are needed please contact our Billing Office for additional assistance as soon as possible.
Auto Accident/ Workers Compensation Cases. We do not bill for auto or work related accidents. We will collect the fees from you and provide you an invoice to forward to your carrier. Compensation should then be worked out with you and your insurance carrier.
Any billing inquiries may be directed to our Patient Account Representatives at (703) 243-1300 ex 16 or 30. We are available 8:00 am to 12:00pm and 1:00pm - 4:00pm, Monday through Friday.